Uslovi prodaje / Opći uslovi poslovanja
Ovi uslovi određuju postupak naručivanja, plaćanja, isporuke i reklamacije proizvoda koji su ponuđeni na web stranici MojRacunar.ba, čiji je vlasnik Bubo d.o.o..
Korištenje web stranice omogućeno je u privatne svrhe bez naknade, u skladu sa navedenim uslovima.
Prodavac je Bubo d.o.o., a kupac je svaka osoba koja putem web stranice izvrši elektronsku narudžbu i uplatu ili odabere plaćanje pouzećem.
NARUČIVANJE
Kupac naručuje proizvod putem elektronske forme za narudžbu.
Kupcem se smatra svaka osoba koja:
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Odabere najmanje jedan proizvod
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Popuni tražene podatke
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Potvrdi način plaćanja i narudžbu
Sve cijene su izražene u konvertibilnim markama (KM) i uključuju PDV od 17%.
Proizvod se smatra naručenim u trenutku kada kupac potvrdi način plaćanja i završi proces narudžbe.
PLAĆANJE
Plaćanje je moguće na sljedeće načine:
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Online plaćanje karticama (Visa, Mastercard, Maestro) putem Monri WebPay sistema
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Plaćanje pouzećem prilikom preuzimanja pošiljke
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Virmansko plaćanje (po ponudi / predračunu)
Online kartične transakcije su zaštićene TLS/SSL enkripcijom.
ISPORUKA
Proizvodi se isporučuju putem kurirske službe na teritoriji Bosne i Hercegovine.Rok isporuke je obično 1–5 radnih dana, osim ako nije drugačije naznačeno uz proizvod.Prilikom preuzimanja pošiljke, kupac je dužan provjeriti stanje paketa. Ukoliko postoji vidljivo oštećenje, kupac je obavezan odmah prijaviti oštećenje kuriru.Bubo d.o.o. ne snosi odgovornost za kašnjenja uzrokovana radom kurirske službe.U slučaju da kupac odbije preuzeti uredno poslanu pošiljku bez opravdanog razloga, Bubo d.o.o. zadržava pravo potraživanja troškova dostave.
REKLAMACIJE I POVRAT
Bubo d.o.o. je dužan isporučiti tehnički ispravan proizvod koji odgovara opisu na web stranici.U slučaju nedostatka ili neispravnosti, kupac je dužan prijaviti reklamaciju u roku od 8 dana od prijema proizvoda.Reklamacija se podnosi putem e-maila ili telefona uz priložen račun.
U slučaju opravdane reklamacije kupac ima pravo na:
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Zamjenu proizvoda
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Popravku proizvoda
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Povrat novca (ukoliko zamjena nije moguća)
Pravo na jednostrani raskid ugovora (povrat bez razloga) moguće je u skladu sa Zakonom o zaštiti potrošača BiH, u roku od 14 dana, pod uslovom da proizvod nije korišten i da je u originalnom pakovanju.
Troškove povrata snosi kupac, osim u slučaju greške prodavca.
OGRANIČENJE ODGOVORNOSTI
Bubo d.o.o. ne odgovara za eventualne tehničke greške na web stranici, ali će iste biti uklonjene u najkraćem mogućem roku.
Kupac je odgovoran za tačnost unesenih podataka prilikom narudžbe.
AUTORSKA PRAVA
Sadržaj web stranice (tekstovi, fotografije, dizajn, logo) vlasništvo su firme Bubo d.o.o. i ne smiju se koristiti bez dozvole.
ZAVRŠNE ODREDBE
Bubo d.o.o. zadržava pravo izmjene ovih uslova poslovanja u bilo kojem trenutku. Izmjene stupaju na snagu objavom na web stranici. Za sve sporove nadležan je stvarno nadležni sud u Bosni i Hercegovini.
Terms and conditions
The website should highlight the methods and conditions of payment, as well as an accurate description of the method and deadline for delivery of products or services, as well as the possibility of refunds in case of product complaints or cancellation of services.
Also, Terms of service or Terms of sale can be used.
General sales example
Terms of sale
These conditions determine the procedure for ordering, payment, delivery, and reclamation of products offered on this site. MojRacunar.ba Website may be used for your private use without any fees for use, and according to the following terms and conditions.
The seller is Bubo d.o.o., and the buyer is a visitor to this site who fills in an electronic order, sends it to the seller and makes payment by credit card or cash on delivery.
ORDERING
The customer orders the product or products via the electronic order form.
A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order.
All prices are expressed in Bosnia national currency, BAM (KM) with included VAT. The buyer additionally has the option of displaying prices in US dollars and euros.
Goods are ordered electronically, by clicking on a specific product and storing it in the cart.
The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.
PAYMENT
Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa.
DELIVERY
Ordered products are packaged in such a way that they are not damaged during normal handling. When picking up, the buyer is obliged to check the condition of the shipment and in case of damage to immediately point out and show the product to the delivery person (employee of the company that performs delivery). The seller disclaims all liability for damage that may occur during delivery.
If the buyer does not receive the goods, or the delivery notice, after it has been sent, within the expected time, the buyer has the right to inform the seller in order to take action to find the shipment or to send a replacement shipment.
If the buyer refuses to receive the goods he has ordered from the seller, the seller has the right to demand from the buyer reimbursement of all costs related to delivery.
The seller is obliged to send the shipment to the buyer at the time of receipt of confirmation of approval of the online transaction. Upon receipt of this confirmation, the seller is obliged to send the shipment within 5 (five) working days.
Once the courier (the delivery company) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of goods.
If the buyer decides to download the product instead of delivery, the seller is obliged to send the buyer a notice exclusively in the form of e-mail containing download links and instructions. Upon receipt of the e-mail (download notification), the customer can download the product immediately.
COMPLAINTS
The seller is obliged to deliver a product that is technically correct and corresponds to the product description listed on www.mojracunar.ba . The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot make complain about this segment.
In the event of a technical malfunction of the audio recordings stored on the audio transmitter, the seller assumes full responsibility. In case of technical malfunction, the buyer is obliged to advertise the product within 4 (four) working days. After the technical defect had been reported, the buyer is obliged to return the technically defective audio transmitter by mail, along with the invoice, after which the seller will send the buyer a replacement product within 3 (three) working days, free of charge. In the case of the above, the customer has no right to request a refund, but only a replacement product.
The seller is not responsible for any damage and other obligations that are in the domain of the delivery company (the company that performs the delivery of products).
If the customer chooses the download option and the customer is unable to download due to technical problems caused on the seller's server, the seller agrees to send an email with a new download option for which the buyer does not bear any costs.
In case the buyer is still unable to download due to technical problems on the seller's server, the buyer is obliged to contact the seller's sales department who will offer an adequate solution that will not include any fees and further costs by the buyer. The buyer has no right to request a refund in this situation.
In case the buyer cannot download the product and the technical problems are not related to the seller, but are caused by the buyer, operator or third party, the seller is not responsible and is not obliged to allow the buyer to download or deliver goods free of charge.
The customer is obliged to download the product within 5 (five) working days, after which he will no longer be able to download the product, regardless of the fact that he has made the payment. In this case, the buyer waives of any complaint.
COPYRIGHT PROTECTION
All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The publisher is Bubo d.o.o. The buyer is obligated not to unauthorizedly reproduce, perform, use for broadcasting purposes, and sell the seller's products or any part of these products.
GENERAL
Bubo d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the use of MojRacunar.ba pages. The buyer is responsible for the accuracy and completeness of the data entered during the purchase.
The services provided by MojRacunar.ba Internet store do not include the costs you incur using computer equipment and services to access our site. Bubo d.o.o. is not responsible for telephone costs, Internet traffic or any other costs that may be incurred.
Although the Bubo d.o.o. strives to provide the best possible offer of services, Bubo d.o.o. cannot guarantee that the services on MojRacunar.ba will meet your needs, nor can it guarantee that the service will be error-free. If an error occurs, please report it to our Contact Centre or e-mail tehnikasara@gmail.com in order to eliminate it as soon as possible.